Privacy Policy
Raby Estates Privacy Policy
Privacy Policy
Our Privacy Policy is set out below. Our Tenancy Privacy Policy can be found here.
Who we are
Raby Estates is the business operations of 12th Lord Barnard, 12th Lord Barnard, Marwood Settlement, Executors of 11th Lord Barnard, Raby Maintenance Fund, Chattels Trust, Shropshire 1991 Settlement, Shropshire and Upper Teesdale Settlement and Raby Settlement known collectively as Raby Estates.
Raby Estates,
3 Office Square, Staindrop, Darlington, County Durham, DL2 3NF
Tel: 01833 660888, reception@raby.co.uk (general enquiries) gdpr@raby.co.uk (data protection enquiries)
www.raby.co.uk
Our Privacy Promise
Raby Estates is committed to the protection of your rights and your privacy. We promise to process your personal information lawfully, fairly and transparently. We will only collect your personal information where we have a legal basis for doing so and where it is for a specific purpose. We will limit our processing to that specific purpose, and endeavour to keep your personal information accurate, up to date, protected with adequate security measures and retained for no longer than necessary.
We are registered the ICO Data Protection Register.
What information we collect, who from, and why
The types of personal information we collect depends upon the purpose for which we collect it and the legal basis for collecting it, but it can include name, location, contact details, gender, date of birth, payment details, and IP address. Please note this list is not exhaustive.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for collecting and processing this information are:
We have your consent
For example where you have given your express consent for Raby Estates to use your personal data for direct marketing purposes. Please note that you have the right to withdraw your consent at any time. You also have the right to ask Raby Estates to stop using your personal data for direct marketing purposes. To stop receiving an email from a Raby Estates marketing list, please click on the unsubscribe link in the relevant email received from us or contact us using the details below.
We have a contractual obligation
Such as a sales purchase, tenancy agreement or employment contract.
We have a legal obligation
For example, in order to comply with the law.
We have a legitimate interest
We sometimes use legitimate interest as our legal basis for processing personal data in some limited circumstances, in the following areas of our work: volunteering, data analysis, and our website. We always conduct a balance test when doing this, weighing the protection of your rights and personal data with our use of your data to continue supporting our interests.
We collect personal information from visitors, employees, volunteers, tenants, suppliers, and contractors in order to fulfil a contract or agreement, or to supply a requested service. We do this both electronically and in paper format.
In addition, we also collect details automatically about the pages visited on our website, using cookies and other similar technologies to help distinguish one user from another on our website. These can streamline a user’s online experience by saving them from re-inputting some information, and also allow us to make improvements to our website.
When you visit our website, we may collect the following information: which pages you visited and the links you followed; your IP address and general location; and details of the hardware and software you are using to access the site.
Some of our locations and properties have Closed Circuit Television (CCTV) and you may be recorded when you visit them. CCTV is used to provide security and to protect our staff/volunteers, contractors, visitors and Raby Estates. CCTV will only be viewed when necessary (for example, to detect or prevent crime) and footage is stored for a set period of time, after which it is recorded over. Raby Estates complies with the Information Commissioner’s Office CCTV Code of Practice and we put up notices so you know when CCTV is used.
We do not collect, store or process the personal details of persons under the age of 13 years, without the express consent of a parent or guardian.
How we use your information
We use the information you share with us to carry out reasonable administration of your bookings, purchases, membership, volunteering, employment, tenancies, and other contracts and services. We will make sure that you receive the product or service you have requested, process any payments and send you information relating to that service. Receiving marketing information will always be your choice. You can change your mind at any time and we will keep your preferences up to date.
If you work or volunteer for Raby Estates (or you apply to work or volunteer with Raby Estates), we will process your personal information, including sensitive personal information, to comply with our contractual, statutory and management obligations and responsibilities. Your information will only be processed for the purposes of recruitment/volunteering, including the processing of your application. We will not send you marketing information. We may however collect extra information about you, for example references, medical conditions and details of emergency contacts. We will keep this information for legal or contractual reasons, to protect us (including in the event of an insurance or legal claim), and for safeguarding purposes. In order to carry out our contractual and management responsibilities, we may, from time to time, need to share an employee’s personal data with one or more external parties, for example our Human Resources consultant and HM Revenue & Customs.
We will only use your personal information for as long as is reasonably necessary to fulfil the purpose it was collected for.
How we store your information
All information you provide to us is stored in a physically secure environment, on our secure servers, and on external party secure servers. We control who has access to this information. We will only store your personal information for as long as is reasonably necessary to fulfil the purpose for which it was collected. When we dispose of your information, it will always be done securely.
Disclosing and sharing your information
Your information will only be accessible to trained staff and volunteers, where it is appropriate and necessary for them to carry out their role and provide the services to you that you have requested. We will never sell your personal information, or let other organisations use it for their own purposes.
We sometimes allow trusted external processors to access your information where we have engaged with them to carry out a service on our behalf, however we always have complete control of what they see, how long they see it for and what they are allowed to do with it. We are implementing data sharing agreements with these external processors, in line with this privacy policy.
Examples of external processors we may use include: IT providers; consultants; contractors; advisors; and agents
We may also disclose your personal information to third parties in order to comply with a legal obligation, or to enforce other agreements. It may also be used to protect the rights, property or safety of Raby Estates and our visitors. This includes exchanging information with other companies and organisations to protect against fraud.
Our website may contain links to other websites that are outside our control and are not covered by this privacy policy. Please be aware that if you access other sites using the links provided, the operators of these sites may collect information from you, in accordance with their privacy policy, which may differ from ours.
Your data protection rights
We want to ensure that you remain in control of your personal information and therefore draw your attention to your following rights.
The Right to be Informed
We have a legal obligation to provide you with concise, transparent, intelligible and easily accessible information about your personal information and our use of it. We have written this privacy policy to do just that, but if you have any questions or require more specific information, you may email us at gdpr@raby.co.uk
The Right of Access
You have a right of access to personal information held by Raby Estates (the data controller).
This right may be exercised by making a Data Subject Access Request, where you will be asked to provide the following details:
The personal information you want to access
Where it is likely to be held
The date range of the information you wish to access.
Confirmation of your identity (by providing two forms of identification, such as passport, driving license, recent utility bill).
If we hold personal information about you, we will give you a copy of the information in an understandable format together with an explanation of why we hold and use it. We will aim to respond to any requests for information promptly, and in any event within the legally required time limits (30 days). This timeframe may be extended by up to two months if your request is particularly complex.
The Right to Rectification
You have a right to have inaccurate personal information rectified. When practically possible, once we are informed that any personal information processed by us is no longer accurate, we will make corrections based on your updated information. The verification, update or amendment of your personal data will take place within 30 days of receipt of your request.
Other Data Subject rights
As well as the rights referred to above, you may have other rights in relation to the personal information we hold, such as a right to erasure/deletion (‘right to be forgotten’), to restrict or object to our processing of personal data and the right to data portability.
For more information on your rights, please refer to the ICO website.
If you wish to exercise any of these rights, please send an email to gdpr@raby.co.uk or write to us at Raby Estates Office, Office Square, Staindrop, Darlington, County Durham, DL2 3NF.
What to do if you’re not happy
In the first instance, please talk directly to us, so we can understand your request and seek to resolve your query. You can do this by sending an email with the details of any data protection complaint to gdpr@raby.co.uk
Changes to this privacy policy
Any changes we make to this privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to this privacy policy.
DigiTickets Privacy Policy
Policy Owner
This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited
Who we are
In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.
Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.
Information We Collect
We may collect and process the following categories of personal information:
Information You Provide Directly
When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:
- Name
- Postal address
- Email address
- Telephone number
- Purchase and booking information
- Any other information voluntarily provided by you
Payment Information
Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.
Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.
Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.
Website Usage Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Screen resolution
- Operating system
- Referral source
- Pages visited and actions taken on the Website
- Date and time of access
Marketing Preferences
If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.
Cookies and Similar Technologies
We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.
How We Use Your Information
We process personal information for the following purposes:
- To provide products and services you request
- To process transactions and fulfil orders
- To provide customer support and after-sales services
- To manage bookings and accounts
- To improve our Website, products, and services
- To ensure Website security and prevent fraud
- To comply with legal and regulatory obligations
- To send marketing communications where we have your consent or another lawful basis to do so
Lawful Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
- Performance of a contract: to provide goods or services you have requested.
- Legal obligation: where processing is necessary to comply with legal requirements.
- Legitimate interests: to manage and improve our business, Website security, and customer experience.
- Consent: where required, including for certain cookies and marketing communications.
Where we rely on consent, you may withdraw it at any time.
Sharing Your Information
We may share your personal information with:
- Payment processors
- Hosting and IT service providers
- Delivery and fulfilment partners
- Marketing and communications providers
- Analytics and Website performance providers
- Professional advisers and auditors
- Regulatory authorities, law enforcement agencies, or courts where required by law
All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.
We do not sell personal information to third parties.
International Transfers
Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:
- Transfers to countries deemed to provide an adequate level of protection; or
- Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.
Retention periods vary depending on the type of information and the purpose for which it is processed.
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.
How We Use Cookies
We use the following categories of cookies:
Strictly Necessary Cookies
These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.
Cookie |
Purpose |
Duration |
|---|---|---|
PHPSESSID |
Maintains user session and shopping basket functionality |
Session / 24 minutes |
dtAnalyticsConsent |
Records cookie consent preferences |
1 year |
Analytics Cookies
These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.
These cookies are only placed with your consent.
Google Analytics
Examples include:
- _ga
- _ga<container-id>
- _gid
- _gat_<tracker-name>
Used to collect aggregated statistical information about Website usage.
Google Privacy Information:
https://support.google.com/analytics/answer/6004245
Microsoft Clarity
Examples include:
- _clck
- _clsk
- CLID
- ANONCHK
- MR
- MUID
- SM
Used to analyse user interactions and improve Website usability.
Microsoft Clarity Information:
Performance Monitoring Cookies
Performance monitoring tools help us identify technical issues and improve Website reliability.
Examples may include cookies used by services such as New Relic.
Managing Cookies
When you first visit our Website, you will be presented with a cookie banner allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Choose your cookie preferences
You may change your preferences at any time through our cookie settings tool.
You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.
Your Data Protection Rights
Under UK GDPR, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request portability of your data
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office (ICO)
For more information about your rights, visit:
https://ico.org.uk/
Automated Decision-Making
We do not generally make decisions producing legal or similarly significant effects using solely automated processing.
Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.
Childrens Data
Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.
Where we process children's personal information, we take additional care to ensure appropriate protections are in place.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
Digital Ticketing Systems (t/a DigiTickets)
Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ
www.digitickets.co.uk/compliance-request
If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.
We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.
If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).
Other Websites
This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.
Last Updated: 5 August 2026
Our payments are processed using : Sage Pay
