Privacy Policy
Raby Estates Privacy Policy
Privacy Policy
Our Privacy Policy is set out below. Our Tenancy Privacy Policy can be found here.
Who we are
Raby Estates is the business operations of 12th Lord Barnard, 12th Lord Barnard, Marwood Settlement, Executors of 11th Lord Barnard, Raby Maintenance Fund, Chattels Trust, Shropshire 1991 Settlement, Shropshire and Upper Teesdale Settlement and Raby Settlement known collectively as Raby Estates.
Raby Estates,
3 Office Square, Staindrop, Darlington, County Durham, DL2 3NF
Tel: 01833 660888, reception@raby.co.uk (general enquiries) gdpr@raby.co.uk (data protection enquiries)
www.raby.co.uk
Our Privacy Promise
Raby Estates is committed to the protection of your rights and your privacy. We promise to process your personal information lawfully, fairly and transparently. We will only collect your personal information where we have a legal basis for doing so and where it is for a specific purpose. We will limit our processing to that specific purpose, and endeavour to keep your personal information accurate, up to date, protected with adequate security measures and retained for no longer than necessary.
We are registered the ICO Data Protection Register.
What information we collect, who from, and why
The types of personal information we collect depends upon the purpose for which we collect it and the legal basis for collecting it, but it can include name, location, contact details, gender, date of birth, payment details, and IP address. Please note this list is not exhaustive.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for collecting and processing this information are:
We have your consent
For example where you have given your express consent for Raby Estates to use your personal data for direct marketing purposes. Please note that you have the right to withdraw your consent at any time. You also have the right to ask Raby Estates to stop using your personal data for direct marketing purposes. To stop receiving an email from a Raby Estates marketing list, please click on the unsubscribe link in the relevant email received from us or contact us using the details below.
We have a contractual obligation
Such as a sales purchase, tenancy agreement or employment contract.
We have a legal obligation
For example, in order to comply with the law.
We have a legitimate interest
We sometimes use legitimate interest as our legal basis for processing personal data in some limited circumstances, in the following areas of our work: volunteering, data analysis, and our website. We always conduct a balance test when doing this, weighing the protection of your rights and personal data with our use of your data to continue supporting our interests.
We collect personal information from visitors, employees, volunteers, tenants, suppliers, and contractors in order to fulfil a contract or agreement, or to supply a requested service. We do this both electronically and in paper format.
In addition, we also collect details automatically about the pages visited on our website, using cookies and other similar technologies to help distinguish one user from another on our website. These can streamline a user’s online experience by saving them from re-inputting some information, and also allow us to make improvements to our website.
When you visit our website, we may collect the following information: which pages you visited and the links you followed; your IP address and general location; and details of the hardware and software you are using to access the site.
Some of our locations and properties have Closed Circuit Television (CCTV) and you may be recorded when you visit them. CCTV is used to provide security and to protect our staff/volunteers, contractors, visitors and Raby Estates. CCTV will only be viewed when necessary (for example, to detect or prevent crime) and footage is stored for a set period of time, after which it is recorded over. Raby Estates complies with the Information Commissioner’s Office CCTV Code of Practice and we put up notices so you know when CCTV is used.
We do not collect, store or process the personal details of persons under the age of 13 years, without the express consent of a parent or guardian.
How we use your information
We use the information you share with us to carry out reasonable administration of your bookings, purchases, membership, volunteering, employment, tenancies, and other contracts and services. We will make sure that you receive the product or service you have requested, process any payments and send you information relating to that service. Receiving marketing information will always be your choice. You can change your mind at any time and we will keep your preferences up to date.
If you work or volunteer for Raby Estates (or you apply to work or volunteer with Raby Estates), we will process your personal information, including sensitive personal information, to comply with our contractual, statutory and management obligations and responsibilities. Your information will only be processed for the purposes of recruitment/volunteering, including the processing of your application. We will not send you marketing information. We may however collect extra information about you, for example references, medical conditions and details of emergency contacts. We will keep this information for legal or contractual reasons, to protect us (including in the event of an insurance or legal claim), and for safeguarding purposes. In order to carry out our contractual and management responsibilities, we may, from time to time, need to share an employee’s personal data with one or more external parties, for example our Human Resources consultant and HM Revenue & Customs.
We will only use your personal information for as long as is reasonably necessary to fulfil the purpose it was collected for.
How we store your information
All information you provide to us is stored in a physically secure environment, on our secure servers, and on external party secure servers. We control who has access to this information. We will only store your personal information for as long as is reasonably necessary to fulfil the purpose for which it was collected. When we dispose of your information, it will always be done securely.
Disclosing and sharing your information
Your information will only be accessible to trained staff and volunteers, where it is appropriate and necessary for them to carry out their role and provide the services to you that you have requested. We will never sell your personal information, or let other organisations use it for their own purposes.
We sometimes allow trusted external processors to access your information where we have engaged with them to carry out a service on our behalf, however we always have complete control of what they see, how long they see it for and what they are allowed to do with it. We are implementing data sharing agreements with these external processors, in line with this privacy policy.
Examples of external processors we may use include: IT providers; consultants; contractors; advisors; and agents
We may also disclose your personal information to third parties in order to comply with a legal obligation, or to enforce other agreements. It may also be used to protect the rights, property or safety of Raby Estates and our visitors. This includes exchanging information with other companies and organisations to protect against fraud.
Our website may contain links to other websites that are outside our control and are not covered by this privacy policy. Please be aware that if you access other sites using the links provided, the operators of these sites may collect information from you, in accordance with their privacy policy, which may differ from ours.
Your data protection rights
We want to ensure that you remain in control of your personal information and therefore draw your attention to your following rights.
The Right to be Informed
We have a legal obligation to provide you with concise, transparent, intelligible and easily accessible information about your personal information and our use of it. We have written this privacy policy to do just that, but if you have any questions or require more specific information, you may email us at gdpr@raby.co.uk
The Right of Access
You have a right of access to personal information held by Raby Estates (the data controller).
This right may be exercised by making a Data Subject Access Request, where you will be asked to provide the following details:
The personal information you want to access
Where it is likely to be held
The date range of the information you wish to access.
Confirmation of your identity (by providing two forms of identification, such as passport, driving license, recent utility bill).
If we hold personal information about you, we will give you a copy of the information in an understandable format together with an explanation of why we hold and use it. We will aim to respond to any requests for information promptly, and in any event within the legally required time limits (30 days). This timeframe may be extended by up to two months if your request is particularly complex.
The Right to Rectification
You have a right to have inaccurate personal information rectified. When practically possible, once we are informed that any personal information processed by us is no longer accurate, we will make corrections based on your updated information. The verification, update or amendment of your personal data will take place within 30 days of receipt of your request.
Other Data Subject rights
As well as the rights referred to above, you may have other rights in relation to the personal information we hold, such as a right to erasure/deletion (‘right to be forgotten’), to restrict or object to our processing of personal data and the right to data portability.
For more information on your rights, please refer to the ICO website.
If you wish to exercise any of these rights, please send an email to gdpr@raby.co.uk or write to us at Raby Estates Office, Office Square, Staindrop, Darlington, County Durham, DL2 3NF.
What to do if you’re not happy
In the first instance, please talk directly to us, so we can understand your request and seek to resolve your query. You can do this by sending an email with the details of any data protection complaint to gdpr@raby.co.uk
Changes to this privacy policy
Any changes we make to this privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to this privacy policy.
DigiTickets Privacy Policy
Who we are
In this privacy policy references to "we", "us" and "our" are to Raby Estates. References to "our Website" or "the Website" are to rabyestate.digitickets.co.uk.
Information collected and its use
The information we collect via the Website may include:
- Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
- In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
- Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
- Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.
We do not store any credit card details.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
- To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
- In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
Cookie Policy
Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.
Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.
If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.
If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.
Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.
Cookie |
Name |
Expiration Time |
Purpose |
Shopping Basket |
PHPSESSID |
24 minutes |
This cookie is used to keep track of what items are in a user's shopping basket. |
Cookie Consent |
dtAnalyticsConsent |
1 year |
This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled. |
Google Analytics |
_ga |
2 years |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
_gid |
24 hours |
||
_gat_tracker-name |
1 minute |
||
Microsoft Clarity |
_clck |
1 year |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. |
_clsk |
1 year |
||
CLID |
1 year |
||
ANONCHK |
1 year |
||
MR |
1 year |
||
MUID |
1 year |
||
SM |
1 year |
||
New Relic |
__cfduid |
1 year |
This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. |
Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Raby Estates
Office Square, Staindrop, Darlington, Co. Durham
DL2 3NF
Other websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
Our payments are processed using : Sage Pay
